Troubleshooting

AudioCD MP3 Studio 2000 is generally a very stable and reliable program. If you do experience problems, please check through all the following points first before trying to contact technical support. In most cases you will be able to solve the problem quite easily yourself.

1. Check the program settings (click on Settings in the Options menu) and make sure that the program is configured properly. Particularly, make sure that your source CD-ROM drive and CD recorder are selected properly. Please see Configuration and Settings for full details on setting up the program.
   
   
2. Read the manual! AudioCD MP3 Studio 2000 is a pretty intuitive program, but it's still a good idea to check that you're doing everything right.
   
   
3. Check through the list of Common Problems and Solutions below.
   
   
4. If you still can't solve the problem, then contact our technical support staff at:

Web Support: http://www.ashampoo.com/support/

E-mail support: support@ashampoo.com

CD recorder drivers

AudioCD MP3 Studio 2000 comes with driver support for virtually all current CD recorders, nearly 500 in all. If you have one of the few recorders not supported by the program please check our website regularly. We are continually publishing new and updated driver files as and when they become available.

Common Problems and Solutions

• When I edit wave files with Cool Edit or another sound editing program I can no longer load them in my playlists. AudioCD MP3 Studio 2000 says that the bit resolution and sampling rate are wrong, but they're not. What's wrong?

Cool Edit and other sound editing programs support a large number of wave formats. If you want to use wave files edited with these programs in AudioCD MP3 Studio 2000 please choose Save As and select the Windows PCM wave format. Also, if the program allows you to save extra non-audio information with the wave file you should disable this feature. Then you will be able to load the file into an AudioCD MP3 Studio 2000 playlist.